Terms and Conditions of Use (CGU)
Welcome to Lív Boutique . By accessing or using our website [www.liv-boutique.com] (the “Site”), you agree to comply with and be bound by these Terms and Conditions of Use (“Terms”).
Please read them carefully before using our services.
1. General Information
Lív Boutique is an online store offering beauty and skincare products inspired by French excellence and available in Iceland.
The Site is owned and operated by Lív Boutique ehf., registered in Iceland.
Email: info@liv-boutique.com
All communication regarding orders, deliveries, or complaints must be sent to this address.
2. Acceptance of Terms
By using this Site, you confirm that you have read, understood, and agreed to these Terms.
If you do not agree, please do not use our Site.
We may update or modify these Terms at any time. Any changes will be posted on this page with a revised date.
3. Products and Availability
Our products are described and presented with the greatest possible accuracy.
However, minor variations may occur between product images and the actual items.
All products are subject to availability. We reserve the right to modify or discontinue items at any time without notice.
4. Prices and Payments
All prices are converted into Icelandic Króna (ISK) and include VAT, unless otherwise stated.
Payments are processed securely in Euros (EUR) through trusted third-party payment providers.
We reserve the right to adjust prices at any time; however, such changes will not affect orders that have already been confirmed.
5. Orders
Placing an order constitutes an offer to purchase products from us.
You will receive an email confirming that your order has been received.
We reserve the right to refuse or cancel any order for legitimate reasons (for example: stock unavailability, payment issue, or suspected fraud).
6. Shipping and Delivery
We deliver throughout Iceland. Delivery times are estimates and may vary depending on the carrier.
Lív Boutique is not responsible for delays caused by external factors beyond our control (such as customs or weather conditions).
7. Returns and Refunds
If you wish to return a product, you may do so within 14 days of receiving your order, provided the product is unused, unopened, and in its original packaging.
Refunds will be processed within a reasonable time after we receive and inspect the returned product.
Shipping costs for returns are the customer’s responsibility unless the item is defective or an error occurred on our part.
8. Intellectual Property
All content on this Site — including texts, images, logos, graphics, and brand names — is the exclusive property of Lív Boutique or its partners and is protected by intellectual property laws.
Any unauthorized use, reproduction, or distribution of this content is strictly prohibited.
9. Personal Data and Privacy
Your privacy is important to us. Personal data collected through the Site (such as name, email, and address) is processed in accordance with our Privacy Policy and in compliance with the General Data Protection Regulation (GDPR).
We never sell or share your data with third parties without consent, except when required by law.
10. Liability
Lív Boutique shall not be held liable for indirect damages, losses, or delays arising from the use or inability to use the Site or its products.
Our responsibility is limited to the amount paid for the purchased product.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of Iceland.
Any dispute arising from their interpretation or execution will be submitted to the exclusive jurisdiction of the Icelandic courts.
Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from [www.liv-boutique.com] (the “Site”).
By using our Site, you agree to the terms of this Privacy Policy.
1. Data Controller
The data controller responsible for your personal data is:
Lív Boutique ehf.
Registered in Iceland
Email: info@liv-boutique.com
2. Personal Data We Collect
We collect the following types of information to provide you with the best possible experience:
- Identity information: name, surname, email address, phone number.
- Order information: billing address, delivery address, and payment details.
- Technical information: IP address, browser type, device information, and cookies (see section 7).
- Communication data: messages sent via our contact form or by email.
We do not collect sensitive data (such as health information or political opinions).
3. How We Use Your Data
Your personal data is used exclusively for the following purposes:
- To process and deliver your orders.
- To manage your account and customer service requests.
- To send order confirmations, invoices, or delivery updates.
- To improve our website, products, and services.
- To send marketing or promotional emails only if you have given consent.
We process your data only when there is a legal basis, such as contractual necessity, legitimate interest, or your consent.
4. Data Retention
Your personal data will be stored only for as long as necessary to fulfill the purposes for which it was collected:
- Order data: kept for up to 5 years (legal requirement).
- Marketing data: kept until you withdraw consent.
- Technical logs: kept for a short duration for security purposes.
After these periods, your data is securely deleted or anonymized.
5. Data Sharing and Third Parties
We respect your privacy and will never sell or rent your personal data.
However, we may share limited data with trusted third parties who help us operate our business, such as:
- Payment providers (for secure payment processing)
- Delivery partners (to send your orders)
- IT service providers (hosting, analytics, email systems)
All partners are GDPR-compliant and only process your data as instructed by Lív Boutique.
6. Security of Your Data
We take all reasonable technical and organizational measures to protect your data from unauthorized access, loss, or disclosure.
This includes secure servers, encryption of payment data, and restricted employee access.
However, no online transmission can be guaranteed as 100% secure, so we encourage you to take appropriate precautions when using the internet.
7. Cookies
Our website uses cookies to improve your browsing experience, analyze traffic, and personalize content.
You can manage or disable cookies at any time through your browser settings.
Types of cookies used:
- Essential cookies: required for website functionality (cart, checkout).
- Analytics cookies: help us understand user behavior to improve our site.
- Marketing cookies: used only with your consent to show personalized offers.
8. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access – request a copy of your personal data.
- Right to rectification – correct inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”) – request deletion of your data.
- Right to restriction of processing – limit how we use your data.
- Right to data portability – receive your data in a structured, machine-readable format.
- Right to object – oppose the use of your data for marketing or legitimate interests.
To exercise these rights, contact us at info@liv-boutique.com
We will respond within 30 days in accordance with GDPR regulations.
9. International Transfers
Your data is stored within the European Economic Area (EEA).
If data must be transferred outside the EEA (e.g. to cloud providers), it will only be done with appropriate legal safeguards such as the Standard Contractual Clauses (SCC).
10. Minors
Our website is not intended for individuals under 16 years of age.
We do not knowingly collect personal data from minors. If you believe a child has provided us with data, please contact us for immediate deletion.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
The most recent version will always be available on this page, with the date of the last update clearly indicated.
12. Contact Us
For any questions about this Privacy Policy or how we handle your personal data, please contact us at:
📧 info@liv-boutique.com
🌐 www.liv-boutique.com